Returns & Exchanges

Respiratory protection is personal safety equipment, so our returns policy follows health and hygiene rules. Please read this before you order.

Unused items

If a product is unused, unopened, and in its original sealed packaging, you can return it within 30 days of delivery for a refund or exchange. The item must be in resaleable condition with all packaging and parts.

Opened or used items

For health and safety reasons, we cannot accept returns on masks or filters that have been opened, worn, or removed from their sealed packaging, unless the item is faulty. This protects every customer who buys after you. A used respirator cannot be resold as safe protection.

Faulty, damaged, or incorrect items

If your order arrives faulty, damaged, or not what you ordered, we will make it right. Contact us within 30 days of delivery and we will arrange a replacement or a refund, including return shipping. Defects beyond 30 days are covered under our warranty.

Exchanges

All masks are one size, so most exchanges are for a different product rather than a different fit. If you ordered the wrong item and it is still unused and sealed, contact us within 30 days and we will help you swap it.

How to start a return

Email Support@TesoroSafety.com with your order number and a short description. We will send return instructions and confirm whether your item qualifies. A real person answers within one business day.

Non-returnable

Opened filters, used masks, and other consumable or hygiene-sensitive parts, except where the item is faulty.